Buy From Us With 100% Confidence

Buy From Us With 100% Confidence

A History of Keeping You Safe

The Chase AV Direct website is part of the online presence of Chase Resources Ltd. The company was established in 1997 and we have been trading on the internet since 2003 - an achievement of which we are justifiably proud. As part of our efforts to reassure our customers of our history and track record, we have partnered with CheckRate.co.uk to provide a daily health check on our financial status. Please click the logo for full details.

See what our previous customers have said about us here.

Shopper Safety Approval from SafeBuy

We have successfully applied for and obtained accreditation from SafeBuy.org, the only such scheme approved by the Office of Fair Trading. Please click the logo for full details. The Scheme, amongst other things, requires web retailers to:

Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications
Conform to the Data Protection Act 1998
Provide security for the processing of credit card transactions
Include physical location and contact details for themselves on their website
Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures
Advise the consumer if 'cookies' are required for the processing of data
Not use 'spam' for marketing purposes

Credit Card Security

Our e-commerce site allows you to buy our goods online in a safe and secure way. All credit card details are encrypted when the order is placed using 128 bit encryption. They are not held in clear text on any web site, and are processed by our payments partner, Protx. We never see your card details The "Golden Padlock" visible in your browsers status bar during checkout is for your peace of mind and security. The security is provided by Comodo.com and issued to our own dedicated server at Bytemark.co.uk.

Private Information

Your personal details are kept safe and secure at Chase AV Direct and are never released to 3rd parties.

Your address and telephone details are not released to 3rd parties other than to our delivery agents so they can deliver your goods.

Your email address is never sold or given to 3rd party mailing lists. It is used to provide you with confirmation of your order and enables us to contact you with queries and other offers. You can request to be removed from being contacted again at any time.

Alternative Methods of Ordering

Whilst ordering via our website is very safe and secure we appreciate some people will still prefer not to submit their credit card details over the internet or prefer to speak to a real human voice. You can place orders by telephone by calling 01473 279992 during office hours.

If you have any further questions regarding order placing or online security please feel free to contact by calling 01473 279992 during office hours.