Store Policies

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Our Terms & Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Basket" or "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Businesses / Official Bodies: We accept official Purchase Orders from local authorities, government departments and educational institutions; fax or email us with your Purchase Order. If you have a requirement for a large quantity, please call us now on 01473 279992 for a better quote.

We accept credit card and debit card payments. Payment can be made using the following credit or debit cards by telephone or using our 100% secure on-line ordering facilities: American Express, Visa, Delta, Electron, MasterCard, Maestro and Solo. We also accept PayPal and BACS or cheque payments; please allow an additional 7-10 business days for shipping if paid by personal cheque. To order by BACS or cheque, just print the order form from the order confirmation page and complete the necessary fields, then mail the form to us with your cheque, if applicable. Bank account details for BACS payments are available upon request and receipt of an order.

In order to combat credit card fraud and maintain our ability to offer low prices, Chase Resources Ltd. reserve the right to refuse Internet orders where:

A contract is only formed with us once we have dispatched the item(s), therefore, the order can be cancelled by us at any point prior to dispatch.

Once an order has been placed and payment made, we will send a confirmation email and receipt to the email address provided during the order process.

Shipping And Handling Charges

On all items EXCEPT projector lamps, bulbs or modules, our shipping charges will be calculated based on the number of items purchased and the type of carriage required (small item, large item, multi-box or heavy item). The customer will be advised of the delivery charge at the checkout stage. Delivery charges include the costs of handling, warehousing, picking and packaging and not just the price of a stamp / courier.

Projector lamps are charged at a flat rate of £5.99 per order, and this will be added on at the Checkout.

Please call us before making a purchase if you live outside of the UK mainland, and we will calculate a delivery charge.

Delivery Schedule

Many of our products are available for delivery on the next working day. However, certain items have to be ordered from our many suppliers and may take slightly longer. When this is the case, we will advise you of the delivery date.

Back Orders

If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . We can ship VAT exempt to the Republic of Ireland if you are VAT registered and goods are shipped directly to the Republic of Ireland by our carrier. Please note that all VAT numbers will be checked before dispatch of goods.

Guarantee

At Chase Resources Ltd., customers come first and we guarantee your satisfaction.

In the unlikely event that you have a problem with any aspect of our service, please call us on 01473 279 992. We will try to resolve your concerns immediately; otherwise we aim to solve problems within 48 hours. As a customer company, we understand that it is important for you to stay informed so we will keep you updated on any progress along the way.

By putting the customer first, we strive to maintain and continually improve our high standards of customer service. To do this, we conduct regular customer satisfaction surveys in order to help us deliver what our customers want, which enables us to achieve the best possible service.

Returns Policy

The DTi "Distance Selling Regulations" give personal customers 7 working days to change their minds and cancel an order. We will exceed that and offer 30 calendar days - please see "Our 30 Day Money Back Guarantee" page for full terms and conditions. Please note that the 30 calendar days does not apply to business customers.

We will refund provided that the goods are as new and are unused, are returned in the original packaging including manuals etc, and the client covers all carriage costs. This includes the charges for any collections organised by ourselves.

Any incomplete or used goods will be returned to the client or incur a charge that is equal to the cost of returning the goods to their original value.

Refunds will be issued within 30 days of the customer notifying that they wish to make a return. The refund will exclude any amount charged for carriage.

We regret that we are unable to issue refunds for products that are "made-to-measure" (such as a plasma mount that will fit a single machine) or made to order (such as Unicol, Optimum modular ranges etc.). The vast majority of the products we sell are off-the-shelf, but please call us if you have a query about this point.

In the unlikely event that the goods are damaged or contain the incorrect order when they arrive with the customer, it is the customer's responsibility to advise us within 7 working days. The customer must retain all packaging and contents for inspection by Chase Resources Ltd. if required.

A courier will collect any damaged goods from the customer and a replacement or refund will be given within 14 days of receipt at Chase Resources Ltd. of the returned items. The customer must retain all packaging and contents.

Business / Trade Customers: If you wish to return an item, or have changed your mind about an order, the DTi "Distance Selling Regulations" and our 30 Day Money Back Guarantee do not apply to business-to-business transactions, but we will consider each case at our discretion. We reserve the right to pass on any additional delivery / restocking charges as imposed by our suppliers.

The text of the full regulations can be found here: http://www.hmso.gov.uk/si/si2000/20002334. Our policy is in line with the following specific regulations:

Section 11(2) 7 working days to cancel order
Section 13(c) Cannot refund made-to-measure products
Section 14(3) We can take up to 30 days to issue a refund
Section 14(5) Charge for collection by ANC, or similar
Section 14(6)(a) If we send the wrong item out we issue full refund and pay for collection
Section 17(2)(b) Only issue a FULL refund if the items are unused

Please DO NOT return items without emailing us at returns @ chaseavdirect.co.uk first (please remove spaces due to spammers). We will send you a returns form that will speed up your refund.