Returns and Refunds Policies

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 30 days after delivery in most cases.

 

Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, unmarked packaging and undamaged in any way, including but not limited to: broken glass; damaged panels; scratches; scuffs; stains; blemishes. The return must include any accessories and free gifts received with the item. You can examine the goods as you would in a shop, which includes opening the box to inspect them, but you must not have used, assembled or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them.

 

There are three ways to refund/cancel your purchase:

  • You can go to the Returns page and follow the procedure therein
  • You can cancel your order via the Contact Us page
  • By phoning us on 01473 27992 with your order reference number and delivery details to hand
 

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).

 

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you. If goods are damaged in any way we will be unable to accept the return and we will make arrangements to send it back to you, at your expense.

 

Refunds take 3-5 working days to be credited to your payment card.

 

We cannot refund/cancel your purchase:

 
  • the goods were a special order to your specification
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