Terms & Conditions



The following terms and conditions apply to all transactions with Chase Resources Ltd via any of its trading websites. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. This applies to both orders placed by customers themselves via our internet shopping sites and orders placed over the telephone with our sales representatives. Please read them carefully and print a copy for future reference.


These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.


Making A Purchase


Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Basket" or "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.


If you prefer to make your purchase over the telephone rather than using the secure payment facility on-line then please just call us on 01473 279992. All calls will be charged at standard low cost local rates.


Businesses / Official Bodies: We accept official Purchase Orders from local authorities, government departments and educational institutions; fax or email us with your Purchase Order. If you have a requirement for a large quantity, please call us now on 01473 279992 for a better quote.


Payment and Price


All prices on our website are inclusive of VAT and delivery charges - the price you see is the price you pay. No hidden charges or surcharges at the checlout or payment stage.


The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.


We accept credit card and debit card payments. Payment can be made using the following credit or debit cards by telephone or using our 100% secure on-line ordering facilities: American Express, Visa, Visa Debit, MasterCard, MasterCard Debit and Maestro. We also accept PayPal and BACS or cheque payments; please allow an additional 7-10 business days for shipping if paid by personal cheque. To order by BACS or cheque, just print the order form from the order confirmation page and complete the necessary fields, then mail the form to us with your cheque, if applicable. Bank account details for BACS payments are available upon request and receipt of an order.


In order to combat credit card fraud and maintain our ability to offer low prices, Chase Resources Ltd. reserve the right to refuse Internet orders where one or more of the folling conditions applies:


a) We are unable to contact the customer via the telephone number entered on the Order Form;

b) The delivery address is NOT the cardholder's billing address. However, please call 01473 279992 and we will endeavour to meet reasonable delivery requirements, subject to conditions being met;

c) Where our credit card payment system advises us that the three digit code on the signature strip of the credit/debit card has been entered incorrectly;

d) Where our credit card payment system advises us that the 3D Secure (Verified by Visa / MasterCard SecureCode) check, if applicable, has failed.


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, once we have dispatched the item(s), therefore, the order can be cancelled by us at any point prior to dispatch. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Once an order has been placed and payment made, we will send a confirmation email and receipt to the email address provided during the order process.


Accuracy of Product Information


All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of Chase Resources Ltd is that all information on the website should be as accurate and up to date as possible. However, Chase Resources Ltd cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.


Description of Goods


All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.


All accessories supplied with a product are subject to upgrade or change at the manufacturers discretion. We will supply the product(s) as supplied to us by the manufacturer. Accessories include Memory Cards/Sticks, brackets and TV Stands/Cabinets. This list is not exhaustive.


Typographical Errors


In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a full credit to your credit card account in the value of the incorrect price (including delivery charges).


Availability of Goods


All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will fully refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.


Returns and Damages / Shortages Policy

Please count all packages to ensure that they have all arrived i.e. where the labels say 8 packages, please alert the driver if there are shortages and ensure a note is made. Please email or call us to report the shortage immediately and at least within 48 hours so that we can initiate an investigation and locate / replace the items as applicable. Failure to do so may mean that a replacement may not be available at a later date.
We send every item in perfect condition but it is unfortunate that occasionally damage can occur during shipping. Please open and inspect all packages for transit damage immediately and at least within 48 hours, even if you're not going to use them right away. Failure to do so may mean that a replacement may not be available at a later date.
Signing for packages that contain glass: Due to the fragile nature of glass, please attempt to inspect the package before signing, otherwise please sign for any delivery that contains glass as 'Damaged', even if the box looks intact. This will help us to get replacement parts to you in the unfortunate event of breakages.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give personal customers 14 working days to change their minds and cancel an order. We will exceed that and offer 30 calendar days - please note that neither of these apply to business customers, although we will consider any reasonable request.


If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase provided the item is in a re-saleable condition, (i.e. unused, unmarked, un-assembled and in original unmarked packaging and undamaged in any way, including but not limited to: broken glass; damaged panels; scratches; scuffs; stains; blemishes). To do this please contact us by phone or e-mail. We will give you a returns authorization number and instructions on how to return the goods. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. You can examine the goods as you would in a shop, which includes opening the box to inspect them, but you must not have used, assembled or installed them or input any data on them.


Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them.


There are three ways to refund/cancel your purchase:

  • You can go to the Returns page and follow the procedure therein
  • You can cancel your order via the Contact Us page
  • By phoning us on 01473 27992 with your order reference number and delivery details to hand

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).


We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you. If goods are damaged in any way we will be unable to accept the return and we will make arrangements to send it back to you, at your expense.


Refunds take 3-5 working days to be credited to your payment card.


We cannot refund/cancel your purchase:

  • the goods were a special order to your specification
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